Successfully Managing Different Personalities

Likeability is a key factor to business success. If there is even the slightest bit of drama in the office - even the online-office, productivity is sure to slow down, and daily targets will be missed.



Team Work Fizzin Blog


You may like speaking your mind, but others may not like to hear it, as painful as that sounds, especially as a business owner. Most of your employes will have a tough time receiving negative feedback, even when it's from someone they know, like, and admire, and even if it's from their boss.



Criticism Fizzin Blog


You know the saying, there’s more than one way to skin a cat? Okay, we get that it’s a bit graphic and somewhat deranged, but the moral behind the story is that there’s more than one way to say or do things and as an entrepreneur and leader, you need to keep this in mind when navigating how your people work.


Every person has their own unique set of characteristics, and it's no easy task to bring them all together as a team. Yet, that's your primary job as the big boss.


Understanding and managing different personalities in the workplace is a vital skill to create an effective team. But we all tend to make the mistake that others interact the same way and think the same way we do. There’s even a name for it - it's called a false conscious bias or false consensus effect.



Bias Fizzin Blog


Basically, what this means is that you naturally assume that everyone else agrees with your values, mindset and thought process. A common example is assuming that everyone loves eating fries with tomato sauce. It only makes sense that this combo would be a match made in heaven, right! Well, you may think so, but the next person over may really enjoy munching on some mayo/mustard fries instead...


As a leader, it’s expected that you must treat everyone equally, but that golden rule may be counterintuitive. We need to treat others the way they want to be treated, which means that what works for one person may not work for another.



Team Workplace Fizzin Blog


You, as the CEO, biz owner or manager get the fun job of having to differentiate between the two.


It turns out that effective leadership in the workplace hinges on intrinsic concepts at an individual personality level. For example, what motivates and inspires one person isn't the same as for someone else, but to effectively lead a team, you must understand what makes each tick.


By understanding your team's different personalities, you will learn how to work effectively with each of them. Mastering how to energise them, communicate with them, and bring them together as a unit is arguably the toughest, yet most important, task of leading.



Leader Fizzin Blog


Feeling a bit overwhelmed with this massive responsibility? Don’t worry, here are some tips:


Ask How the Other Person Works

If someone in your team wants to achieve a squeaky-clean inbox every day, email is probably not the best way to communicate. Figure out how your team enjoys working and try your best not to interrupt their productivity flow.


Your employee may prefer you to ping them on Skype or stop by their office versus sending an email, for instance. Bending to other people's processes will position you as a team player, not to mention make it easier for you to push for certain deadlines or performance requirements.



Conversation Fizzin Blog


Choose your Battles

There is a cost every time you engage in a workplace conflict and that cost is usually time. Projects get delayed, workers become stressed and tensions tend to build. Decide what your priorities are and let everything else go.


The key is to know when you should push an idea and when you shouldn't. High performers know success is less about proving themselves, and more about contributing to a shared vision, and in this shared vision, relationships reign supreme.


Disciplining employees is obviously a different kettle of fish, but try to avoid the fallout that comes with not getting along with your team in the other day-to-day interactions you have with them.



Workplace Conflict Fizzin Blog


Try Using the Feedback Sandwich

So, for those of you who aren’t too sure what this term means, let’s break it down for you. Firstly, it has nothing to do with food or eating (Yes, we’re mad about it too), but rather it’s a term business-folk use when you’re about to give some bad news on a project or a negative review or just some really-harsh-but-truthful constructive criticism but you don’t want your employees to lose momentum or take the feedback too personally, so you try a more gentle approach.


A perfect example would be when you’re giving an employee some constructive feedback on a project. You start on a positive note, I really like the work you've been completing so far, then continue with the potentially abrasive feedback, but I would love to see you meet deadlines more consistently, and then end on another positive note, so that we can continue the momentum on this project and give our clients the absolute best we have to offer.



Feedback Fizzin Blog


Know that You're on the Same Team

While the workplace can and should have multiple personalities and opinions, it's easy to forget that everyone is working toward the same objective. A team-member may not complete a task in the same way you would, but that's no reason to alienate them.


Your awesome team is working toward the same goal, a goal likely set by you, and strong opinions are the sign of a passionate team. Instead of always fighting the good fight, why not try to be grateful you're surrounded by people who care about the business and vision you’ve built as much as you do.



Team at work Fizzin Blog


Respect other People's Expertise

Most people just want to be heard and validated. Respect and acknowledge that your employees and colleagues have expertise that you don't. If you can understand not only that you don't know it all, but you can't do it all, you'll find it's much more enjoyable to interact with your workers and get things done.


Try not to undermine people's authority just because you’re the boss and instead, ask for their input, feedback, and advice when something comes up in their realm of expertise. They'll appreciate being consulted, and you'll learn something new.



Experts Fizzin Blog


Working with different personalities isn't easy, but it's always necessary. Remember, you can't change how others behave, but you can increase your own odds of success. Now that you have a clearer understanding of how to better manage your team, it’s time to put all this into action.


What other successful methods have you learned on managing different personalities as a business owner/ manager that we forgot to mention? You know what to do about it...comment below!


And don’t forget to keep on reading as we showcase how to better leverage your individual leadership styles in our next article, next week ;)